Shipping policy

 

Shipping Policy — EROS PRJCT

 


We work hard to ensure that your order gets to you as quickly and smoothly as possible. Please carefully review the policy below:

 

 

 

Order Processing Time

 

 

  • Orders are typically processed within 1–3 business days.

  • Processing may take longer during new drops, high-demand periods, or sales events.

 


Business days exclude weekends and national holidays.

 

 

 

Shipping & Delivery

 


Delivery timelines vary by region and courier capacity. Standard delivery estimates are:

 

  • Cairo & Giza: 3–5 business days

  • All Other Cities / Governorates: 5–7 business days

 


Please note:

 

  • We do not allow opening packages before payment due to courier policies.

  • Delays caused by the courier, weather, or other external factors are beyond our control.

 

 

 

 

Pre-Orders

 

 

  • Pre-order items will be clearly labeled on the product page.

  • Delivery will only begin when production is completed.

  • Estimated production and shipping timelines are stated in product descriptions and may be subject to change.

  • Pre-orders are final sale and non-refundable.

 

 

 

 

Multiple Item Orders

 


If your order contains both in-stock and pre-order items, they may be shipped separately.

➡ Additional shipping fees may apply.

 

 

 

Shipping Responsibility & Address Accuracy

 

 

  • Customers must ensure their shipping address is accurate and complete.

  • If the courier cannot deliver due to incorrect address or customer unavailability:

     

    • The original shipping fee is non-refundable

    • A new shipping fee must be paid for redelivery

     

 

 

 

 

Failed Delivery / Return to Sender

 


If your package returns to our warehouse due to failed delivery attempts:

 

  • The original shipping fee will not be refunded

  • Reshipping requires additional payment of shipping fees

 

 

 

 

Damages & Lost Packages

 


Once the package is handed to the courier, EROS PRJCT is not responsible for:

 

  • Lost or stolen packages

  • Courier delays or mishandling

  • Any damage in transit

 


Any claims should be directed to the courier service.

 

 

 

Order Confirmation & Tracking

 


You will receive:

 

  • Order confirmation via email or SMS

  • Tracking details once your order has been dispatched

 


Tracking updates may take up to 24 hours to reflect.

 

 

 

Right to Modify

 


EROS PRJCT reserves the right to update or modify this Shipping Policy at any time without prior notice.

The version published on our website will always be the most recent.