Refund policy

 

Refund & Exchange Policy — EROS PRJCT

 


At EROS PRJCT, we take pride in delivering high-quality pieces designed to last. To ensure fairness and clarity, please carefully review our policy below:

 

 

 

 

 

Defective or Wrong Items Sent to You

 

If your order arrives with a manufacturing defect, damage during shipping, or is the wrong item — that is on us, not you. Message us on WhatsApp (+20 10 4486 8440) or Instagram DM (@eros.prjct) within 48 hours of delivery with a clear photo of the issue.

 

We will arrange Bosta pickup at no cost to you and replace the item or refund the full amount — your choice. No questions asked. This is separate from the standard refund eligibility rules above.

 

Refund Eligibility

 


Refunds are accepted within 7 days of receiving your order, only if all of the following conditions are met:

 

  • Item is unworn

  • Item is unwashed

  • Item is in its original packaging, including all tags, labels & accessories

  • The product has no signs of wear, use, damage, or odor

  • Proof of purchase is provided

 


Refunds are not applicable in the following cases:

 

  • Pre-order items (non-refundable)

  • Sale / discounted items (final sale)

  • Products with removed or damaged tags, packaging, or branding elements

  • Packages that have been opened or tampered with

 


EROS PRJCT reserves the right to decline any refund request that does not meet the above conditions.

 

 

 

Exchange Eligibility

 


Exchanges are permitted within 7 days of receiving your order, following the same conditions listed under Refund Eligibility.


Additional exchange conditions:

 

  • The item you wish to exchange for must be in stock at the time of request.

  • Exchanges are processed only once per order.

 


If the requested item is unavailable, you may:

 

  • Choose another available item, or

  • Follow the refund policy if eligible

 

 

 

 

Shipping & Handling

 

 

  • All shipping fees for refunds & exchanges are paid by the customer.

  • Additional shipping fees will apply for:

     

    • Returning the original item

    • Delivering the exchanged item back to you

     

 


EROS PRJCT holds no responsibility for packages lost or damaged during return transit.

 

 

 

Processing Time & Payment Method

 


All refunds and exchanges are processed through InstaPay or Telda only.


Refund timing:

 

  • 5–7 business days

  • Counted from the day your package is received and inspected at our warehouse

  • Not from the day you hand it to the courier

 

 

 

 

Final Sale Items

 


The following cannot be refunded under any circumstances:

 

  • Pre-order items

  • Sale / discounted items

  • Any promotional, limited-time, or heavily reduced merchandise

 

 

 

 

Right of Refusal

 


EROS PRJCT reserves the right to:

 

  • Refuse returns or exchanges that do not comply with this policy

  • Modify or update this policy at any time without prior notice

  • Make the final decision in all cases

 

 

 

 

Contact

 


For return or exchange requests, please contact our Support Team via Instagram DM or email for assistance before sending any items back.