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NEW ARRIVALS

FW-24/25 COLLECTION

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(FREQUENTLY ASKED QUESTIONS)

FAQs

Washing Instructions

To ensure the longevity of your product, please follow these washing instructions:

  • Machine Wash: Wash inside out in cold water on a gentle cycle. DO NOT USE DRYER!!
  • Avoid Bleach: Do not use bleach or fabric softeners.
  • Ironing: If needed, iron inside out on low heat. DO NOT USE STEAMER!!

Estimated Delivery Time

Delivery Information

  • Within Cairo: Delivery takes 3-5 business days.
  • Outside Cairo: Delivery takes 5-7 business days.

Friday and Saturday Are Not Business Days.

Refund & Exchange Policies

Refund and Exchange Policy

  • Refunds: We do not offer refunds.
  • Exchanges: Exchange is available within 48 hours of delivery. Item Needs To Have Its Original Packaging And Labels And Be Unworn To Be Eligible For Exchange.
  • Inspection: Please inspect your items while the courier is present at your door.
  • Return Policy: Once the courier leaves, we cannot accept returns.