December Sale
Frequently asked questions
How do pre-orders work?
When you pre-order an item, you reserve it before it’s produced. Estimated delivery dates are always mentioned in the product description.
What is the return policy?
We accept returns within 7 days of receiving your order, as long as the item is unworn, unwashed, and in its original packaging.
Please note that discounted items, pre-orders, and limited edition pieces are non-refundable.
Are exchanges allowed?
Exchanges are allowed only if stock is available. Customer covers all shipping fees.
When will I get my order?
Orders are delivered within 3–5 business days after shipping.
Pre-orders usually take longer; the exact delivery time will always be mentioned in the product description.
Where are your products manufactured?
All our products are designed in Egypt and manufactured locally with trusted partners to ensure premium quality and craftsmanship.
Can I exchange my item for a different size?
Yes, exchanges are accepted within 7 days of receiving your order, as long as the item is unworn, in its original packaging, and the size or item you want to exchange for is available on the website.
How can I track my order?
Once your order ships, you’ll receive a tracking link via email or SMS to follow your delivery in real time.